![]() ![]() “I had opened hotels, but I had never opened an international global brand experience,” he says. Video can’t be loaded because JavaScript is disabled: GUINNESS STOREHOUSE ANNOUNCES €16 MILLION EXPANSION () He was well-versed in the hospitality business model, with its emphasis on a good food and beverage offering attached to the attraction. “I was fortunate enough to be in time to get involved with the architects and the creatives to put a bit of shape to it,” he says.Ĭarty brought many skills to the table, not least his expertise in the hospitality industry. “And I left there to join the largest alcoholic beverage company in the world, Diageo, so it was a case of from one extreme to the other.” Carty was in from the start at the StorehouseĪt this time, Guinness was planning on opening its new brand experience – the Guinness Storehouse – and Carty was headhunted to lead the project. “You can’t sell alcohol in Saudi Arabia,” says Carty. Just before joining Diageo, he had been in charge of an alcohol-free hotel in Saudi Arabia. In 1999, he joined Diageo, one of the world’s largest producers of spirits and a key producer of beers, including the iconic Guinness brand. ![]() The majority of his career was spent with Trusthouse Forte and Le Méridien Hotels. He graduated from Shannon College of Hotel Management in 1980 and spent twenty years managing hotels in the UK, Ireland, Asia and the Middle East. Please note: Refunds will be applied to the defective or damaged goods only, including shipment charge.The Guinness Storehouse’s famous rooftop Gravity Bar, which boasts 360 degree views over Dublin, is undergoing a €16 million renovation.īlooloop discussed the continuing evolution of the Guinness Storehouse with Paul Carty, who has been Managing Director since it opened in 1999, and Brent Raynor, Digital and Content Manager at the Storehouse.Ĭarty (below) initially trained to be a chef, however his background is predominantly in hotel management. Our team will then contact you with the next steps in order to receive a refund or a replacement. Please provide a photo of the defective or damaged item in original packaging.Your order number in the subject with your shipping information included in the email.We appreciate your patience during this time! Refund & Replacement - Damaged of Defective ItemIf any items of your kit arrives damaged or defective please contact us as we are more than happy to help with sending you a replacement. Please contact us at the following: ![]() Please note: Due to the current restrictions relating to Covid-19, in some instances it is taking 7+ days to receive and process your return. If you need any further assistance please contact us at we will do the best we can to respond to your queries. Products must be unworn, unused and unwashed with all tags attached.Products must be returned within 30 days of your virtual experience.Once you have completed your return, you are responsible for keeping note of your tracking number.You must provide proof of purchase for example, a receipt and/or order number.However we do understand you may change your mind or there may be an issue in transit with your purchase so we are providing a “Return Label” with all our shipments. To make a return, please keep in mind the following: The Guinness Storehouse team make sure that all the products listed on our website are in perfect condition before fulfilling your order. There is free parking at our visitor car park next to the old Hopstore on Crane Street. Our visitor car park is 4 minutes walking distance from the Guinness Storehouse You can collect your order at our Click & Collect location in the Guinness Storehouse Retail Store located on the ground floorġ Shop online: simply add the items to your shopping cart, choose "Pick up" as a delivery method and proceed to checkout as normalĢ Get Confirmation: You will be sent a Ready to Collect email to confirm your order is ready for collectionģ Collect: You can collect your order at the Engraving Station by the till area in the Retail Store on the Ground Floor. You will need to bring your Order Confirmation email (either printed or on a phone/tablet).When you arrive at the Guinness Storehouse, show your confirmation email to the team at the front door. From here you will be directed to the Store. Once inside take the escalator to the atrium on the Ground Floor and turn left into the Store. The Engraving Station is on the Mezzanine floor of the Retail Store.Provide your name and confirmation email to a member of staff at the engraving station.Your package will be given to you here and you can then feel free to have a look around the Store YOU CAN PICK UP YOUR ORDER ONLY AFTER THE "READY TO PICK UP" NOTIFICATION IS SENT TO YOU
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